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Services
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Rates & Property
- Setting the Rates
- Revaluation and how it affects rates
- Rates Dates & Payment Options
- Changing your details
- Property Information Search
- Online Rates Payments
- Rates Rebates, Remission & Postponement
- Short-Term Visitor Accommodation
- Queenstown CBD Transport Rate for Queenstown Town Centre Properties
- Wastewater Rates for Cardrona
- Other Information
- Rates FAQs
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Rubbish & Recycling
- How we recycle in the Queenstown Lakes District
- Cut your waste
- Commercial Services
- Rubbish & Recycling Collection
- Recycling Centres
- Transfer Stations
- Solid Waste Assessment
- Waste Minimisation Community Fund
- Waste Minimisation for Businesses
- Zero Waste Events
- Green and food waste
- Construction and demolition waste
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Resource Consents
- Do I need a resource consent?
- Change, extend or surrender a resource consent
- Apply for a resource consent
- Non-compliance & monitoring
- Submitting on a notified resource consent
- Land Developments and Subdivisions
- Need help?
- Current resource consents
- eDocs
- FAQs
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Alcohol Licensing
- Alcohol Public Notices
- Find the right alcohol licence and apply
- Alcohol licence fee calculator
- Renew and/or vary your alcohol licence
- Manager's certificates
- Legal requirements for licence holders
- District Licensing Committee decisions
- ARLA annual report
- Alcohol-Free Areas In Public Places
- Have your say on alcohol licence applications
- All alcohol licensing forms
- Gambling Information
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Do It Online
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Registrations
- Register your Dog
- Register for a transfer or refund of dog registration fee
- Renewal for Hairdressers, Campgrounds, and Offensive Trade Registrations
- Activities in a Public Place - Application Form
- Register as a Homestay
- Register as Residential Visitor Accommodation
- Register for our public notification list
- Register to speak at Public Forum
- Register for Kerbside Collection Services
- No Spray Register
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Community
Community
Ngā Hapori
- Manaaki
- Summerdaze
- Welcoming Communities
- Arts, Culture and Heritage
- Community Connect
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- Community Associations and Groups
- Community Funding
- Community Research
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- Economic Development
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- Energy Saving Tips
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- Māori Community
- Managing the risk of wildfire
- Population and Demand
- Tuia Programme
- Venue Hire
- Winterdaze
Tuia Programme
Applications for the Tuia Programme 2025 are now open.
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Recreation
Recreation
Kā mahi a te rēhia
- Queenstown Events Centre
- Wānaka Recreation Centre
- Paetara Aspiring Central
- Swim
- Learn to Swim
- Golf
- Kids' Recreation
- Sport & Rec Venues and Contacts
- Courts and Fields
- Memberships - Join Today
- Join the Sport & Rec Team
- Responsible Camping in the Queenstown Lakes District
- Parks and Walkways
- Lakes and Boating
- Mountain Biking
- Horse Riding
- Splash Café
- Wallis Physiotherapy
- Alpine Physiotherapy
- Physiotherapy
- Playgrounds
- School Holiday Programmes
- Mascot Search
- Provision of health services at Queenstown Events Centre
Arrowtown Memorial Pool
Open now for Summer fun!
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Your Council
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Your Council
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Council Documents
- Long Term Plan (LTP)
- Archived Agendas & Minutes
- Annual Plans
- Annual Reports
- Asset Management Plans
- Awarded Council Contracts
- Bylaws
- Capex Quarterly Update
- Monthly Reports
- National Policy Statement - Urban Development 2020 (NPS-UD)
- Policies
- Pre-election reports
- Queenstown Lakes Spatial Plan
- Reserve Management Plans
- Section 10A Reports
- Small Community Plans
- Strategies and Publications
- Submissions from QLDC
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District Plan
- Operative District Plan
- Proposed District Plan
- ePlans
- National Policy Statement-Urban Development (District Plan Amendments)
- Urban Intensification Variation
- Te Pūtahi Ladies Mile Variation
- Private Plan Change Application - The Hills Resort Zone
- Upper Clutha Landscape Schedules Variation
- District Plan maps
- A Guide to Plan Changes
- Planning Matters - Planning & Development Newsletter
- Services
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Rates & Property
- Setting the Rates
- Revaluation and how it affects rates
- Rates Dates & Payment Options
- Changing your details
- Property Information Search
- Online Rates Payments
- Rates Rebates, Remission & Postponement
- Short-Term Visitor Accommodation
- Queenstown CBD Transport Rate for Queenstown Town Centre Properties
- Wastewater Rates for Cardrona
- Other Information
- Rates FAQs
- Rubbish & Recycling
- Building Services
- Resource Consents
- Environmental Health
- Transport and Parking
- Alcohol Licensing
- Animal Control
- Airports
- Environment and Sustainability
- Water Services
- Cemeteries
- Services A - Z
- Summer Services
- CCTV - Public Use
- Permits
Online Rates Payments
Kā utu rēti tuihono
Direct Debit is our preferred payment method and means you’ll never forget to pay. If you’d like to set up a direct debit complete the form below and send it to rates@qldc.govt.nz.
You can also pay your rates using Visa or Mastercard.
Important information
Credit card payment information
Online credit card payments are hosted by Windcave and connect directly to our system. This will display your property details and full rates balance for you to review prior to payment. Only Visa or MasterCard payments are accepted. The system has been set to only allow payment of the full rates balance.
Processing time
Please allow sufficient time before your instalment due date for processing of your payment. Payments made after 5.00pm New Zealand time will appear in your rates account the following business day. If a payment is made on the due date but after 5.00pm, then a 5% penalty will be incurred.
Processing fees
A service fee of 2.49% per transaction (minimum fee $1.00) is applied by our bank, Bank of New Zealand. Queenstown Lakes District Council does not receive any part of the fee.
Refund enquiries
If you'd like to request a refund, please contact us by email:
For other payment methods, please check our Dates & Payments page.
Want to pay another way?
If you'd like to pay your rates another way, head to our Dates & Payments page here:
Need help?
If you're in need of help, please contact the BNZ Helpdesk on 0800 737 774.
They're available Monday to Friday, between 8.00am and 5.00pm.
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