An emergency water shutdown is affecting properties along Frankton Road, between Larch Hill and Marina Drive, while contractors are working to fix a burst water main on Frankton Road. Check out our Facebook Page for updates on when the water may be restored.

The boil water that was in place for businesses and properties across Queenstown following a number of confirmed local cases of illness caused by the protozoa, cryptosporidium, has now been lifted as of 8 December 2023.

Pollution Response

Whakarata parahanga

Pollution response is managed jointly by Queenstown Lakes District Council and the Otago Regional Council (ORC).

Report a form of pollution

Any form of pollution is serious and it is important that any spills are contained quickly and safely.  Please phone our 24 hour pollution hotline if you notice a pollution spill.

Queenstown 03 441 0499 Wānaka 03 443 0024

Information to provide when reporting a pollution spill:

  • Your name and phone number.
  • Location of the pollution and the suspected source.
  • Whether you saw someone cause the spill.
  • The nature of the spill – for example is it bubbling or foaming?
  • What do you think the substance might be.
  • Whether you think the spill might cause harm to people and property.

Who is responsible for what?

Air Pollution:

Otago Regional Council
Phone: 03 474 0827

Land Pollution:

Queenstown Lakes District Council
Phone: 03 441 0499 (Queenstown) or 03 443 0024 (Wānaka)

Water Pollution:

Shared between Queenstown Lakes District Council and Otago Regional Council.