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A boil water is in place for businesses and properties across Queenstown following a number of confirmed local cases of illness caused by the protozoa, cryptosporidium. This affects properties serviced by the Council-managed water supply to Queenstown CBD, Fernhill, Sunshine Bay and Queenstown Hill. Read more here.

Emergency Management

Whakahaeretaka Mōrearea

Emergencies and disasters can happen at any time so it's best to plan ahead and be prepared - which means thinking about yourself, your whānau, your neighbours and even your pets.

Make your first stop for what to do in a disaster the Otago Civil Defence and Emergency Management website, but you'll find other helpful hints and info in this section.

Be Prepared

Hints and tips to "Get Thru" safely

Civil Defence Centres

Know where to go in an emergency

Helpful Resources

Links to useful documents and websites about emergency management

Community Response Groups

How you can support your community during an emergency response

Cryptosporidium outbreak - advice and information

Weather Event - September 2023

About Emergency Management

Civil defence emergency management is an all of Council effort. We have local Emergency Management Officers who work closely with the Otago Regional Civil Defence and Emergency Management team. We also work closely with other agencies and local community groups to ensure we can all respond effectively and efficiently together in an emergency.

In the event of an actual or potential emergency, whether it's a declared emergency or not, an incident management team is formed to set priorities and coordinate a response. Emergency, medical and health services, utilities operators and welfare agencies will continue to manage their organisations and individual responses, but in an emergency they are required to do so under the coordination of the Local Controller. 

Community Response Plans

Get Thru - English 简体中文 (Simplified Chinese) 繁體中文 (Traditional Chinese) हिन्दी (Hindi) 한국어 (Korean) Te Reo Māori Gagana Sāmoa Lea Faka-Tonga ربي (Arabic)

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Be in the know

Sign up for our community text alerts and we'll aim to let you know when there are unexpected road closures, rockfalls, floods and more.

Stay safe on the roads

Winter in our district can be a challenge with snow and ice possible at any time. Stay up to date with the latest conditions by signing up for the winter road reports.