From Monday 18 September there will be no parking available directly outside the Gorge Road Council office due to construction activity associated with the Town Centre Arterial Road. Our Gorge Road Council office will be open as usual. But if you’d prefer, you can make use of our online services via our website or give us a call on 03 441 0499.

Strong winds and heavy rain have affected many roads and some properties across the district. Queenstown emergency services and QLDC are currently dealing with a number of properties impacted by the weather. Some residents have self-evacuated and those requiring shelter are being supported at Queenstown Memorial Hall. Further information here.

Online Rates Payments

Ngā utu rēti tuihono

Direct Debit is our preferred payment method and means you’ll never forget to pay. If you’d like to set up a direct debit complete the form below and send it to

You can also pay your rates using Visa or Mastercard.

Important information

Credit card payment information

Online credit card payments are hosted by Windcave and connect directly to our system. This will display your property details and full rates balance for you to review prior to payment. Only Visa or MasterCard payments are accepted.  The system has been set to only allow payment of the full rates balance. 

Processing time

Please allow sufficient time before your instalment due date for processing of your payment. Payments made after 5.00pm New Zealand time will appear in your rates account the following business day. If a payment is made on the due date but after 5.00pm, then a 5% penalty will be incurred.

Processing fees

A service fee of 2.49% per transaction (minimum fee $1.00) is applied by our bank, Bank of New Zealand. Queenstown Lakes District Council does not receive any part of the fee.

Refund enquiries

If you'd like to request a refund, please contact us by email:

For other payment methods, please check our Dates & Payments page.

Want to pay another way?

If you'd like to pay your rates another way, head to our Dates & Payments page here:

Need help?

If you're in need of help, please contact the BNZ Helpdesk on 0800 737 774.

They're available Monday to Friday, between 8.00am and 5.00pm.