Dog Registration: You may receive delays in receiving a response due to the fact we've received so many enquiries and our system is playing catching up - rest assured, we're working through these requests as quickly as possible. Check out our dog registration page for more information.

Online Rates Payments

Ngā utu rēti tuihono

Direct Debit is our preferred payment method and means you’ll never forget to pay. If you’d like to set up a direct debit complete the form below and send it to

You can also pay your rates using Visa or Mastercard.

Important information

Credit card payment information

Online credit card payments are hosted by Windcave and connect directly to our system. This will display your property details and full rates balance for you to review prior to payment. Only Visa or MasterCard payments are accepted.  The system has been set to only allow payment of the full rates balance. 

Processing time

Please allow sufficient time before your instalment due date for processing of your payment. Payments made after 5.00pm New Zealand time will appear in your rates account the following business day. If a payment is made on the due date but after 5.00pm, then a 5% penalty will be incurred.

Processing fees

A service fee of 2.49% per transaction (minimum fee $1.00) is applied by our bank, Bank of New Zealand. Queenstown Lakes District Council does not receive any part of the fee.

Refund enquiries

If you'd like to request a refund, please contact us by email:

For other payment methods, please check our Dates & Payments page.

Want to pay another way?

If you'd like to pay your rates another way, head to our Dates & Payments page here:

Need help?

If you're in need of help, please contact the BNZ Helpdesk on 0800 737 774.

They're available Monday to Friday, between 8.00am and 5.00pm.