A boil water is in place for businesses and properties across Queenstown following a number of confirmed local cases of illness caused by the protozoa, cryptosporidium. This affects all properties serviced by the Council’s Queenstown supply including Frankton, Quail Rise and Tucker Beach Rd, Kelvin Heights and Hanley’s Farm. Read more here.

From Monday 18 September there will be no parking available directly outside the Gorge Road Council office due to construction activity associated with the Town Centre Arterial Road. Our Gorge Road Council office will be open as usual. But if you’d prefer, you can make use of our online services via our website or give us a call on 03 441 0499.

The state of local emergency in Queenstown, originally declared on Friday morning after a severe weather event, has been lifted. However, some restrictions will remain in place to protect public safety as the focus turns to recovery. Full information here.

Commercial Services

Ngā whakaratonga tauhokohoko

We don't provide commercial rubbish and recycling collection services. If you have a business or your property is rated as commercial or accommodation, you'll need to organise your own commercial waste provider.   

Learn more about Waste Minimisation for Businesses.

Upcoming changes to commercial waste management

From Wednesday 1 November, we’re intending to close commercial waste collection points in Queenstown and Arrowtown. 

These collection points were established as a way to assist businesses to manage their commercial waste and recycling. 

Before any closures are implemented, we’d like to invite affected businesses to talk through the changes and discuss any concerns. The intention is to give plenty of notice so businesses can consider their options and make a plan for managing commercial waste and recycling.

Drop in sessions are scheduled as follows: 

  • Monday 18 September, 10.00am – 12.00pm and 2.00pm-4.30pm at Queenstown Memorial Centre

  • Wednesday 20 September, 10.00am – 12.00pm at the Arrowtown Athenaeum Hall

Top tips for businesses

We recognise this is a big change for some businesses and that it may take some time to work through a plan for reducing and managing your waste. We’ve provided some top tips to help your business get started:    

  • Get advice from Zero Waste champions like Wastebusters, Zero Waste Network NZ, Sustainable Queenstown, Sustainable Glenorchy and WasteMINZ.  

  • Check out Wastebusters case studies to see what other businesses have done to reduce their waste 

  • Talk to your colleagues about what they are doing, and what your industry could do.  

  • Consider a waste audit with Wastebusters so you can take action on your organisation’s waste pain points. 

  • Go back to basics and find out who is offering waste management services in your area. 

  • Stay connected - sign up to Wastebusters’ newsletter for waste minimisation information, events and workshops, as well as QLDC’s Climate Action newsletter 

  • QLDC is committed to becoming a low-waste, low-emissions, circular economy.  These changes are aligned with this commitment along with our work to restore the environment and decarbonise the visitor economy, which is a key pillar of ‘Travel to a thriving future’, our district-wide Regenerative Tourism Plan.

    They are also being made in response to ongoing complaints and feedback. 

    QLDC does not provide a rates-funded commercial collection service.  The collection points were established as a way to support businesses to manage their waste and recycling.     

    Unfortunately a growing number of businesses have been leaving waste and bins out on public land outside of the allocated areas and times and we have reached the point where the volume of waste has outgrown the capacity of the collection points.   

    The images below illustrate this: 

    poor use of commercial collection point in Queenstown

    Poor use of commercial collection point Queenstown

    poor use of commercial collection point Queenstown

  • Council land, or the collection points will no longer be available as a place to store or manage commercial waste and recycling. This means businesses will need to store waste and recycling onsite and arrange an ‘on property’ service.

    We know there are many businesses which already manage their own waste and recycling on site.  But for those which don’t, please take some time to consider a plan for the waste produced by your business.

    As a local business owner, we know you take pride in our town being tidy, safe and welcoming for locals and visitors and we are committed to making positive changes to address the issues raised.

  • The following options are available for dealing with commercial rubbish and recycling:

    • You can ask your commercial waste provider for an ‘on property’ service, meaning the waste provider will collect waste and recycling from your premise directly, removing the need to leave waste bins or recycling out on the street.   There are contact details for local commercial waste providers below.   

    • You can take your waste and recycling directly to QLDC’s waste facilities.

  • The QLDC Monitoring and Enforcement team will be monitoring waste and recycling processes to ensure all businesses are taking steps to comply with these changes.

    Failure to comply with these changes after the collection points have been formally closed may result in enforcement action being taken, including possible infringement penalties and/or seizure of your bins.

  • This is an opportunity to review your businesses waste and recycling practices.   We are in the process of preparing some online resources and guidance for businesses.  This will be available on this page in the coming weeks.  

  • We are in the early stages of drafting a Waste Management and Minimisation Bylaw for district.  This will set out local rules for a range of waste and recycling related matters, including managing commercial waste and recycling, illegal dumping in public litter bins, incorrect materials being placed in bins, leaving commercial/residential bins out for extended periods, event waste, construction and demolition waste, and waste minimisation.   

    We’re now inviting early feedback to help shape the draft Bylaw.  An online survey is available at letstalk.qldc.govt.nz. 

  • If you have any questions please contact us on 03 441 0499 or via email zerowaste@qldc.govt.nz


Commercial collection options

Each commercial provider may have a slightly different way of doing things.  Make sure you discuss any specific requirements so you're getting the best out of the service.   

We've provided contact details for a range of local providers below. 

  • Wastebusters is a local community enterprise with sites in Wanaka and Alexandra working for zero waste. They run business collection services in the Upper Clutha for offices, restaurants, bars and accommodation providers and other businesses. Businesses and households can also drop off recycling at the Wastebusters recycling centres for a small fee. Wastebusters can pick up the following clean recyclable materials:

    • Cardboard and paper.

    • Plastics bottles and containers #1, #2 and #5.

    • Glass bottles and jars.

    • Tins and cans.

    • Expanded white polystyrene.

    • Clear film (shrink wrap.)

    • Computer equipment and electronic waste (ring to arrange.)

    Businesses can also drop off for reuse or recycling (charges may apply):

    • Used engine oil.

    • Batteries including car batteries.

    • Printer cartridges.

    • Construction and demolition materials such as gib board, metals, surplus materials, fixtures and fittings and much more.

    • Eco light bulbs.

    Wastebusters also provide event recycling services district-wide. Their events team can look after the entire waste stream from recycling through to rubbish and food waste to minimise the amount of waste going to landfill.

    Phone Wastebusters on 03 443 8606 ex 5 to discuss your business recycling options or check out website www.wastebusters.co.nz.

  • Smart Environmental offer full environmental waste solutions for rubbish and recycling, including glass only bins.

    Cardboard sticker collections are available in Queenstown CBD and Arrowtown only.

    Smart Environmental also offer large skip bin services for building sites, renovations and yard cleans.

    Phone Smart Environmental on 03 451 0105 or 0800 424990 to arrange a business collection service tailored to suit your business needs.

    Website: www.smartqueenstown.com

  • Allwaste offers both residential and commercial waste services in Wanaka, Queenstown, Cromwell, Alexandra and surrounding areas.

    AllWaste can also cater for your business' needs in Queenstown. Various wheelie bins, lidded skips and open top construction skips up to 18m cubed are available for long and short term hire.

    Please contact Allwaste to discuss a solution that's right for your business needs.

    Phone: 03 441 3620 (Queenstown) or 03 443 6063 (Wanaka)

    Website: www.allwaste.co.nz

  • SJ Allen offers a range of rubbish and recycling collection options available in Queenstown, Frankton and Arrowtown

    Contact 0800 752 553 or head to www.sjallenholdings.co.nz

  • Waste Management provides commercial waste and environmental services in the Queenstown, Wanaka and Cromwell areas.

    Services include general waste collection, mixed recycling, cardboard, glass, metal, soft plastics and document destruction.

    Our range of bin types and sizes allows us to service businesses from many industries including hospitality, retail and construction.

    For more information visit  wastemanagement.co.nz 

  • Privately owned and operated, Wanaka Greenwaste and Landscaping Supplies takes all types of greenwaste, from tree and hedge clippings to weeds and general garden waste. Please keep all cabbage tree, flax and grass clippings separated.

    Also available onsite: Mulch, compost, bark and most landscaping supplies. Courtesy trailer available.

    Location: Ballantyne Road
    Hours: Monday - Sunday 10am - 3pm
    Contact: 027 476 6034