A boil water is in place for businesses and properties across Queenstown following a number of confirmed local cases of illness caused by the protozoa, cryptosporidium. This affects all properties serviced by the Council’s Queenstown supply including Frankton, Quail Rise and Tucker Beach Rd, Kelvin Heights and Hanley’s Farm. Read more here.

From Monday 18 September there will be no parking available directly outside the Gorge Road Council office due to construction activity associated with the Town Centre Arterial Road. Our Gorge Road Council office will be open as usual. But if you’d prefer, you can make use of our online services via our website or give us a call on 03 441 0499.

The state of local emergency in Queenstown, originally declared on Friday morning after a severe weather event, has been lifted. However, some restrictions will remain in place to protect public safety as the focus turns to recovery. Full information here.

Contact us

Whakapā mai

If you would like more details relating to a project, a lot of property and consent information is available on eDocs. Otherwise, please make contact with us for assistance - we are happy to help.

eDocs Online Document System

eDocs is QLDC's online file portal giving public access to property and consents records.

To use it for the first time, please register with your email address and a password.

eDocs provides an open and transparent approach to accessing property information. It enables all document records, that have not been marked as confidential, to be publicly accessible. It includes, for example, emails between agents applying for Building Consent and QLDC.

The Building Services team

QLDC Building Services is made up of three teams dedicated to serving and supporting local growth and development. These are:

  • Building Control Processing – Team Leader: Hamish Humphries

  • Building Control Inspections – Team Leader: Robert Aurik

  • Building Control Support – Team Leader: Nancy Benington

The department is managed by Building Services Manager, Chris English: chris.english@qldc.govt.nz

General enquiries:

The Building Support team will assist you with all general enquiries relating to building consent application updates, fee payments, inspection booking requests, CCC application updates.

Technical enquiries:

The Building Control Officers work with technical enquiries relating to Building Consent decisions, Building Code guidance, RFI requests, building inspection guidance, CCC guidance, COA guidance, exemptions, etc. Technical enquiries are allocated to a Duty Building Control Officer to investigate. They will be in contact when next possible.

Contact us

  • For both general or technical enquiries, please email: building@qldc.govt.nz 

    Specify the relevant:

    • Reference number(s),

    • Address(es), and

    • Your connection to the building work, to speed up reply.

    A Building Support team member or the Duty Building Control Officer will respond to your email.

  • Always have reference numbers and all relevant documents to hand, to assist with your enquiry.

    For Building Consents, requests for inspection bookings, CCC enquiries, etc. you must quote your BC number.

    State whether you have a general or technical enquiry.

    Office hours are 8.00am - 5.00pm, Monday to Friday.

    There are two numbers:

  • The Building Services team has offices in the following locations:

    • Level 1, 74 Shotover Street, Queenstown 9348

    • 47 Ardmore Street, Wānaka 9305

    An in-person meeting can be requested with a Building Control Officer during office hours (8.00am - 5.00pm Monday to Friday) at our Queenstown location.

    To do this, please request an appointment with the email or telephone numbers above and provide clear details of what you would like to discuss. An appointment with the correct Building Control Officer and the necessary information can then be arranged.

  • Requests for building inspection bookings can be made online or on the phone. 

    Please note: the BC number and full and accurate name of inspection type must be quoted.

  • Our Building Services team strives to provide effective customer service in a highly demanding local market environment.

    We also strive to provide a safe work environment free from abuse. We do not tolerate any disrespect or inappropriate behaviour towards our staff; whether in person at any location, on the phone, or electronically.

    We acknowledge that sometimes things do not work as they should. We apologise if you did not get the high standard of service you expected, so we encourage you to provide feedback/complaint through our Make a Complaint page. This may be feedback relating to queries, concerns and complaints related to consents, processing, inspections and compliance decisions.

    All complaints are evaluated as part of our efforts to continually improve our services to the Queenstown Lakes community and its stakeholders.