A boil water is in place for businesses and properties across Queenstown following a number of confirmed local cases of illness caused by the protozoa, cryptosporidium. This affects all properties serviced by the Council’s Queenstown supply including Frankton, Quail Rise and Tucker Beach Rd, Kelvin Heights and Hanley’s Farm. Read more here.

From Monday 18 September there will be no parking available directly outside the Gorge Road Council office due to construction activity associated with the Town Centre Arterial Road. Our Gorge Road Council office will be open as usual. But if you’d prefer, you can make use of our online services via our website or give us a call on 03 441 0499.

The state of local emergency in Queenstown, originally declared on Friday morning after a severe weather event, has been lifted. However, some restrictions will remain in place to protect public safety as the focus turns to recovery. Full information here.

Important information

For any invoice or infringement dated before 20 February 2023, you will need:

  • Animal or Animal Infringement: Your Animal ID or Animal Infringement ID.

  • General Invoice: Your customer number.

  • Vehicle Infringement or Freedom Camping: Notice or infringement number.

  • Transfer Station Fees: Your customer number.

  • Other Infringements: Infringement ID

For any invoice or infringement dated after 20 February 2023, you will need:

  • Vehicle Infringement or Freedom Camping: Notice or infringement number.

  • All other invoices or infringements require your payment reference number.

Due to some technical issues with our payment system, we ask that you please don't select "Log On" located at the top of the payment screen.