At orange, our offices are open for those who need to visit us in person. We also have a wide range of services available online or via the phone – using these will help reduce the risk and keep each other safe. Check out our COVID-19 response page for more details.

COVID-19: QLDC Response and Advice

The Queenstown Lakes District moved to the Orange setting of the COVID-19 Protection Framework at 11.59pm on Wednesday 13 April 2022.

Our facilities and services at Orange Government advice Health and wellbeing COVID-19 welfare support Business support

Our facilities and services at Orange

  • Our offices at Gorge Road and Shotover Street in Queenstown and Ardmore Street in Wānaka will be open as usual. Visitors to all facilities are asked to wear a mask.

  • As of Saturday 26 March, we have increased capacity limits across our sport and recreation facilities. This hasn't been an issue yet, but it's nice to know we can have more people come through our doors.

    Vaccine Pass requirements ended on 5 April.

    COVID is still in the community, so please remember to follow these general health tips:

    • Regularly wash and thoroughly dry your hands, or use hand sanitiser.

    • Sneeze and cough into your elbow.

    • Keep your distance from people you do not know.

    • If you have cold, flu or COVID-19 symptoms, stay home and get tested!

    • Always wear your mask while entering and exiting our facilities (in the foyer area).

  • Vaccine Pass requirements ended on 5 April.


    • Normal opening hours for each branch

    • All library use is subject to 1m physical distancing protocols.

    • Masks are mandated in libraries, please wear a correctly fitted mask at all times. 

    • Hand sanitiser is available.

    • Public toilet facilities may not be available at some libraries.

    • Seating is limited.

    • Public internet computers limited numbers and time limits in place at some libraries.

    • Meeting rooms not available to public.

    • The Transfer Stations and Wakatipu Recycling Centre are open, as is the public recycling drop-off area located at the Wakatipu Recycling Centre.

    • Opening hours are as normal between 8.00am – 5.00pm, Monday – Sunday.

    • Proof of vaccination against COVID-19 is not required to access the above facilities.

    • To keep yourself and the staff onsite safe, please follow instructions at all times. This includes adhering to all existing site safety requirements and signage. There will be restrictions in place to maintain social distancing, including limiting areas of access.

    • Kerbside collections will operate as scheduled.  Clean and contamination-free mixed and glass recycling will be processed as usual.

    • Please help keep our drivers safe by not approaching them while they are undertaking collections.  If drivers have to self-isolate, it places our services at high risk.

    • Council-run community green waste sites are open. Visitors to these sites are asked to wear a face covering and sign in using the COVID tracer app.

    • Three Waters and Roading Maintenance operations will operate as normal but adhering to physical distancing and other safety guidelines.

    • Preventative maintenance and operational tasks will be undertaken as normal.

  • Open as normal. Proof of vaccination against COVID-19 is not required.

  • Regulatory services will operate a normal but adhering to physical distancing and other safety guidelines.

    This includes:

    • Parking enforcement

    • Inspections under the Health Act and Food Safety Audits

    • Waterways Regulatory Services 

    • Noise control

    • Alcohol licensing processing and inspections

    • Animal control

    • Freedom camping enforcement

    • All resource consent applications continue to be processed. 

    • Hearings for notified resource consents are continuing provided social distance requirements can be met. 

    • Site visits will be undertaken with the same COVID-19 procedures.  

    • Site visits for building inspections and the issuing of code of compliance certificates will continue in accordance with new safety requirements.

    • Building services such as accepting and processing applications, issuing consents or requests for approvals will continue as normal.

  • Council meetings will be livestreamed for the public on the QLDC Facebook page and public forum will be conducted via Zoom.


Government advice

For full details of what red light means for you, or other government advice about COVID-19, visit Unite against COVID-19's website.

Health and wellbeing

As COVID cases grow in our community it’s important to have a plan for how you will manage if you need to self-isolate. 

Use this simple template to help you get started: click here.

The Unite against COVID-19 website has other information and advice if you test positive for COVID-19 or need to self-isolate:

It’s perfectly normal to feel anxious or worried during this time. Our advice is to look after yourselves and your neighbours.   

If you're feeling down or anxious, need some help or just someone to talk to, please freecall or text 1737 on your landline or mobile to speak with a trained counsellor, 24 hours a day, 7 days a week.

If you know someone who may benefit from using this service, please share it with them. 

We have also pulled together a wide range of wellbeing resources that might be helpful. Click here to learn more.

If you have tested positive for COVID-19 and you need urgent medical help or cannot breathe properly, call emergency services and tell them you have COVID-19 when you ring. Call free any time on 111.

COVID-19 welfare support

When you’re told you need to isolate, you’ll be asked if you need any support or help.

Most people should be able to look after themselves or get help from family and friends. However, some people may need things like food and groceries.

If you are isolating and need support, you can call the COVID Welfare Phone Line on 0800 512 337. It’s open seven days a week between 8.00am and 8.00pm.  You can also apply for support by completing an online form:

When you call this line the person on the other end will ask what help and support you need.  The information you provide will help them connect you with the most appropriate community group, agency or marae based service.   

Migrant Support

There is help available for anyone who needs extra support to self-isolate, regardless of residency status.

If you need financial support, and don’t meet the usual criteria for payments from Ministry of Social Development (MSD), you will be referred to a local Community Connector or another provider in the area so you can get the extra support you need.

If you are in this situation, please can call the COVID Welfare Phone Line on 0800 512 337. It’s open seven days a week between 8.00am and 8.00pm.  You can also apply for support by completing an online form:

COVID-19 information and advice is also available in different languages:

Business support and advice

For business support and advice, please click here.

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