Queenstown Lakes entered the Orange Light level of the COVID-19 Protection Framework on 3 December 2021. Learn more about changes to Council services here.

COVID-19: QLDC Response and Advice

The Queenstown Lakes District is now operating under the Orange setting of the COVID-19 Protection Framework. 

Our facilities and services at Orange Government advice Health advice Business support

The health and safety of all of our residents is our top priority. While we want our services and facilities to be accessible to as many people as possible, this must be done safely. 

This means under the Orange setting, anyone aged over 12 years and 3 months will require proof of vaccination to enter many of our Council facilities. This decision was not made lightly and was based on guiding principles developed by the Local Government Response Unit.  Our focus is on keeping our communities safe - particularly those under the age of 12, the elderly, the immunocompromised or those with medical conditions or disabilities who hold exemptions from being vaccinated. 

If you are feeling unwell, no matter what your vaccination status is, please stay at home and contact Healthline.  Most importantly please look after yourself and others. 

Our facilities and services at Orange

  • Our offices at Gorge Road, Queenstown and Ardmore Street, Wanaka will be open as usual.   Visitors to all facilities are asked to wear a mask and sign in using the COVID tracer app or manual registration form.

    The Shotover Street office in Queenstown will be closed to the public from Friday 3 December. 

  • Anyone visiting the following facilities and venues will need provide proof of vaccination against COVID-19 and wear a mask on entry:

    • Queenstown Events Centre (including Alpine Health and Fitness, Alpine Aqualand, Aqualand Swim School, and Rockatipu Climbing Wall)

    • Wānaka Recreation Centre and Pool

    • Frankton Golf Centre


    • Children aged up to 12 years and 3 months are not required to provide a vaccine certificate or pass.

    • Children aged 7 and below must be accompanied by a caregiver aged 16 years or older when accessing facilities with the usual supervision policy ratios; the caregiver must be vaccinated and provide a vaccine pass.

    • Children aged 8 or older are able to access facilities unsupervised.

    • Non-vaccinated members of Frankton Golf Centre can use the course outdoors but must not enter the golf shop.

    • Further information will be publically available at Sport and Recreation venues and emailed to members as required.

  • Anyone visiting the libraries across the Queenstown Lakes District will need provide proof of vaccination against COVID-19 and wear a mask on entry:


    • Normal opening hours for each branch

    • All library use is subject to 1m physical distancing protocols meaning each library can host the following maximum number of people at a time:

      • Frankton, Queenstown, Wānaka = maximum 20

      • Arrowtown and Hāwea = maximum 10

      • Glenorchy, Kingston and Makarora = 1person /1 bubble

    • To enable as many people as possible to access the libraries each day, users will be asked to limit their visits to 15 minutes

    • All visitors are asked to sign in using the COVID tracer app (paper sign ins available also)

    • Masks are mandated in libraries, please wear a correctly fitted mask at all times. If you have a mask exemption, please be prepared to show it

    • Hand sanitiser is available.

    • We require people 12 and older to have vaccine certificates before they enter our libraries. (You will be required to show or scan your vaccination pass.)

    • Public toilet facilities may not be available at some libraries

    • Seating is limited

    • Public internet computers limited numbers and time limits in place

    • Meeting rooms not available to public

    • Proof of vaccination against COVID-19 is not required to access Transfer Stations or Recycling Centres.

    • Visitors to all facilities are asked to wear a mask and sign in using the COVID tracer app or manual registration form.

    • To keep yourself and the staff onsite safe, please follow instructions at all times. This includes adhering to all existing site safety requirements and signage. There will be restrictions in place to maintain social distancing, including limiting areas of access.

    • Kerbside collections will operate as scheduled.  Clean and contamination-free mixed and glass recycling will be processed as usual.

    • Transfer Stations will be open as normal between 8.00am – 5.00pm, Monday – Sunday.

    • Areas for diversion of items such as green waste, scrap metal, e-waste and hazardous goods will be accessible at Orange.

    • The public recycling drop-off area and onsite Salvation Army shop located at the Wakatipu Recycling Centre are open. 

    • Council-run community green waste sites be reopen.

    • Three Waters and Roading Maintenance operations will operate as normal but adhering to physical distancing and other safety guidelines.

    • Preventative maintenance and operational tasks will be undertaken as normal.

  • Open as normal. Proof of vaccination against COVID-19 is not required.

  • Regulatory services will operate a normal but adhering to physical distancing and other safety guidelines.

    This includes:

    • Parking enforcement

    • Inspections under the Health Act and Food Safety Audits

    • Waterways Regulatory Services 

    • Noise control

    • Alcohol licensing processing and inspections

    • Animal control

    • Freedom camping enforcement

    • All resource consent applications continue to be processed. 

    • Hearings for notified resource consents are continuing provided social distance requirements can be met. 

    • Site visits will be undertaken with the same COVID-19 procedures.  

    • Our Ardmore St office remains open to the public.  Our Shotover St office is closed to the public; therefore any planning enquiries for this office can via 03 441 0499 or email services@qldc.govt.nz “Attention Duty Planner”

    • Site visits for building inspections and the issuing of code of compliance certificates will continue in accordance with new safety requirements

    • Building services such as accepting and processing applications, issuing consents or requests for approvals will continue as normal.

  • Council meetings will be livestreamed for the public on the QLDC Facebook page and public forum will be conducted via Zoom.


Government advice

For full details of what the orange light means for you, or other government advice about COVID-19, visit Unite against COVID-19's website.

Health and wellbeing advice

Your health and wellbeing is extremely important.  It’s perfectly normal to feel anxious or worried, our advice is to look after yourselves and your neighbours.   

If you're feeling down or anxious, need some help or just someone to talk to, please freecall or text 1737 on your landline or mobile to speak with a trained counsellor, 24 hours a day, 7 days a week.

If you know someone who may benefit from using this service, please share it with them. https://1737.org.nz/


If you need any other specific health advice please visit https://www.southernhealth.nz/COVID19

Business support and advice

For business support and advice, please click here.

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